Privacy Policy

Last Updated: May 12, 2026

At HygieWash, your privacy matters. This Privacy Policy explains what information we collect when you use our website and services, how we use it, and the choices you have.

1. Information We Collect

We collect information you provide directly when you interact with us:

• Contact details — your name, phone number, and email when you fill out our forms or message us via WhatsApp.
• Service details — your pickup address, garment count, and any preferences shared when you book a service.

We do not collect payment information through this website. All payments are handled in person at delivery or via secure third-party UPI / cash on delivery.

We may collect basic technical data automatically when you visit (browser type, approximate location, IP address) for security and analytics purposes.

2. How We Use Your Information

Your information is used to:

• Schedule and deliver your laundry or dry-cleaning service.
• Communicate with you about your order — confirmation, delays, delivery time, and follow-ups.
• Improve our services and website experience.
• Comply with any applicable legal obligations.

3. WhatsApp Form Submissions

Our website does not store form submissions on a server. When you fill out our pickup, contact, or franchise enquiry forms and submit them, the details are pre-filled into a WhatsApp message that opens in your browser. You retain full control to send, edit, or cancel before the message is delivered.

4. Sharing of Information

We do not sell or rent your personal information to third parties. We may share it only in these limited cases:

• Service partners — delivery personnel and processing teams who need it to fulfill your order.
• Legal authorities — if disclosure is required by law, court order, or to protect our rights.

5. Cookies and Analytics

This website uses minimal technical cookies needed to render pages correctly. We may use anonymised analytics (such as Google Analytics) to understand usage patterns. No personally identifiable information is collected through analytics.

6. Data Security

We take reasonable steps to protect any information shared with us — limited internal access, encrypted transmissions where applicable, and prompt deletion when the information is no longer needed.

7. Your Rights

You may request:

• Access to the information we hold about you.
• Correction of inaccurate information.
• Deletion of your information, except where retention is legally required.

To exercise these rights, please contact us at the details below.

8. Children's Privacy

Our services are not directed to anyone under 18 years of age. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last Updated” date at the top of this page will always reflect the most recent revision.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please reach out: